What shipping company do you use?
We use the United States Postal Service (USPS) and the United Parcel Service (UPS).
At checkout you will have the option to choose your shipping method and our shopping cart will automatically calculate the shipping charges.
We currently ship to most countries around the world.
Estimated Delivery Time For International Shipping
We estimate that an order to an international location will take 15-20 business days. While we cant guarantee a delivery date, we estimate that all orders will be shipped from our warehouse within 24 hours. From there, UPS or USPS estimate delivery of 3-4 business days to customs, and 2-3 business days for delivery after customs. We cant estimate customs time. We recommend that our customers contact their local customs office for details on customs times and possible delays.
Customs & Duties
Customs and import duties are charged to the customer once the package reaches the destination country. Theyre the sole responsibility of the customer, and will vary from country to country. If a customer chooses to refuse shipment due to customs and import duties, we cant refund the merchandise purchase price. Furthermore, the customer accepts all responsibility for following up with local postal services and customs once UPS or USPS makes delivery to the destination country.
If you have any additional questions about international shipping , please do not hesitate to contact us by e-mail: Info@horsemaniac.com
When will you ship my order?
Orders are typically processed and packaged for shipment within 24 hour.
Please note: Orders are processed and shipped from our warehouse on business days only, which are Monday through Friday. We do not provide Saturday, Sunday or holiday delivery.
How do I track my order?
We will provide you with the UPS tracking number or USPS delivery confirmation number the day we ship. You will receive an email from us alerting you that the order was shipped with the tracking number.
What is your Return Policy?
If youre not 100% satisfied with the merchandise you received, well gladly accept your return for a refund. Horsemaniac purchases can be returned to us within 30 days of your invoice sales receipt for refund.
Refunds will be issued in the original form of payment.
All items must be returned with an invoice sales receipt with all original merchandise packaging and labels intact. Non-stock special order items are not returnable. These items, available under special order only, have very low demand and we cannot resell them easily. As a result, we do not take returns on special order items.
Shipping charges are not refundable. Returns will be processed within three business days upon receipt.
Send returns to:
14562 Vista Ln
Largo FL 33774
How long will it take to receive my refund?
Credits usually take 7-10 business days from the time we receive your item(s).